Preamble

Loïs Kedochim is committed to respecting the privacy of its clients and users of its services and products, whether physical or digital.

This personal data protection policy (hereinafter the “Policy”) aims to provide simple, clear, and comprehensive information on the collection, use, and management of your personal data by Loïs Kedochim.
Loïs Kedochim hopes that this policy will help you understand its commitments to protecting your privacy.

You can refer to the following sections:

  1. General principles for processing personal data
  2. How your personal data is processed
  3. Cookie policy
  4. Your GDPR rights
  5. Contact details for exercising your rights

Lois Kedochim may modify this Policy as necessary. You will be notified of significant changes either through a notice on our website or via a personalized notification.

1. General principles

Legal compliance

Loïs Kedochim is committed to complying with applicable regulations, including the GDPR (General Data Protection Regulation, No. 2016/679) and the French Data Protection Act (Loi Informatique et Libertés) in force in Switzerland and Europe.

A Data Protection Officer has been appointed to oversee the management of your data and answer any questions you may have.

By entering their information, including their phone number, visitors or customers authorize the Loïs Kedochim brand to contact them via WhatsApp, SMS, phone call, or any other means of communication.

Protective measures

Loïs Kedochim guarantees that all data collected is used for legal purposes (articles 6 and 9 of the GDPR) and ensures its protection through appropriate technical and organizational measures (pseudonymization, access control, backup systems, etc.).

Data minimization

Only data strictly necessary for the purposes explained in this Policy is collected. Each form or data collection process clearly indicates which data is mandatory and for what purposes.

Data retention

Your personal data is only kept for as long as necessary for the purposes described or to comply with legal obligations. After this period, it is deleted or archived in accordance with applicable law.

2. How your personal data is processed

Why do we collect your data ?

Your personal data may be collected for the following purposes:

  • Use of Loïs Kedochim services: Creation and management of your customer account.
  • Order management: Manufacturing, delivery, and invoicing of your products.
    Personalized support: Technical adjustments to your products, assistance in choosing lenses or frames.
  • Promotional offers: Sending promotions, newsletters, or advertising messages (with your prior consent if you are not yet a customer).
  • Product and service improvement: Analysis of customer reviews and feedback.
    After-sales service: Handling of complaints and management of your rights.
  • Compliance with legal obligations: Accounting, processing of optical reimbursements, etc.

What data do we collect?

The data collected may include:

  • Identification data: First name, last name, email address, phone number, postal address, date of birth.
  • Order data: Transaction history, payment method, tracking number.
  • Optical data: Prescriptions, vision measurements, medical prescriptions.
  • Sensitive health data: Reserved for technical adjustments and legally required processing (securely stored by certified providers).
  • Commercial data: Customer reviews, contest participation, newsletter subscriptions.

With whom do we share your data ?

Your data may be shared with:

  • Technical and logistical partners: For manufacturing, delivery, and technical management of your orders.
  • Certified opticians: For adjusting or verifying your optical measurements.
    Certified data hosting providers: For storing your medical data in compliance with the law.
  • Third-party institutions: If necessary for reimbursement of corrective lenses (health insurance, supplemental health insurance).

Sensitive data is processed exclusively by certified partners and according to strict protocols.

Shelf life

  • Orders and invoices: Retained for the legally required period of 10 years.
  • Commercial data (newsletter, promotions): Retained for up to 3 years after your last contact.
  • Health data: Retained only for the time necessary for processing or in accordance with legislation.
  • Identity documents for GDPR requests: Retained for a maximum of 1 year.

3. Cookie Policy

The cookies collected via our website allow us to:

  • To personalize your user experience.
  • To simplify the ordering process.
  • To analyze website performance.

You are informed upon arrival on the site and can manage your preferences via our cookie banner.

4. Your GDPR rights

You have the right to:

  • Access: Know what data is collected and processed.
  • Rectification: Correct your data if it is inaccurate.
  • Erasure: Request the deletion of your personal data.
  • Objection: Refuse certain processing activities, such as receiving marketing emails.
  • Data portability: Receive or transfer your data in a structured format.
    Withdrawal of consent: Withdraw your consent for a specific processing activity at any time.

To exercise your rights, you can contact us (see section 5).

5. How to contact us ?

For any request or question relating to your personal data, please contact us:

  • Email : lois.kedo@gmail.com
  • Address : LKSA Limited, Unit 6, 11/F., Prosperity Place, 6 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong SAR
  • Téléphone : +41 76 779 09 19.

Loïs Kedochim undertakes to respond to your requests within one month.

6. Changes to this policy

This Policy may be updated to reflect legal or organizational changes. Modifications will be communicated on our website or through our usual channels (email, newsletter).